Get in touch

What you can write about

Something is broken

A tool that does not respond, an export that comes out wrong, a palette that fails to save, a page that looks distorted. Bug reports are genuinely welcome — most improvements to the site started as somebody’s complaint.

An idea or a request

A harmony rule you miss, an export format you need in your workflow, a setting that ought to be remembered between visits. Tell us what you were trying to do and where the tool got in your way; that is far more useful than a feature name alone.

Account and login problems

Confirmation email that never arrived, a password reset link that does not work, palettes that are missing from your library. Write from the address the account is registered to if you can — it makes it much easier for us to help.

Privacy and your data

Requests to access, correct, export or delete your personal data. We answer these within 30 days, as described in our Privacy Policy. Please send them from the email address linked to your account so that we can verify who you are.

Legal, licensing and commercial use

Short answer: palettes you create here are free to use in commercial work, with no attribution required — see section 6 of the Terms of Use. If your situation needs something more specific in writing, ask and we will confirm it.

Copyright and abuse reports

If you believe content on the site infringes your rights, or you have encountered misuse of the service, describe the problem and point us to the exact page. Include enough detail for us to identify what you mean and to verify your claim.

Press and partnerships

Writing about FindColor, or want to work together on something? Tell us what you have in mind.

Helping us answer faster

If you are reporting a problem, a few extra lines save a whole round of questions. Where it applies, please include:

• the address of the page where it happened — for example the palette generator or the moodboard;
• what you were doing, step by step, right before it went wrong;
• what you expected to happen, and what happened instead;
• your browser and device — for instance Chrome on Windows, or Safari on an iPhone;
• a screenshot, if the problem is visual;
• the email address of your account, if the problem concerns saving or logging in.

A few things we cannot do

• Recover a password for you. Passwords are stored only as irreversible hashes, so nobody — including us — can read them. Use the “Forgot password?” link on the Account page instead.
• Restore deleted palettes. Deletion is permanent and there is no recycle bin, so please export anything you rely on.
• Give legal or trademark advice. We can explain our own rules, but we cannot tell you whether a particular design is safe to register or publish.
• Promise a deadline for a feature. We are happy to say whether something is planned, but not when it will land.

Before you write

Many questions about how the tools work — what each slider changes, how a palette is extracted from a photo, what the export formats are for — are answered directly on the pages of the corresponding tool. If your answer is not there, write to us and we will both answer you and make the explanation clearer for the next person.

You may also want to look through our Privacy Policy, Cookie Policy and Terms of Use.

One request

Please do not send unsolicited advertising, link-building offers, SEO proposals or bulk mailings to this address. They are deleted unread.